Recognizing Top Performers!
Optimizing the front line to grow the bottom line.
"My job is not to be easy on people. My job is to make them better." -Steve Jobs
Public recognition is important in building elite teams who focus on educating and advising members. This one day advanced training for top performers will be held off site and be customized based on your existing talent, culture, and field of membership.
Topics will include, but are not limited to the following:
- Creating new opportunities for growth
- Structuring conversation to truly understand the members' real needs and building trust
- Engaging people in honest dialogue by asking questions in the right way, then listening
- Coaching for success
- Growing business
Staff that interacts with members are a significant point of leverage at a credit union. They can maximize member relationships by enhancing their practical and soft skills, helping them reach their goals with confidence and enthusiasm. This advanced training will be motivational, instructional, and FUN – full of education and activities.
Who should attend? Top performers.